Privacy Policy
At Roo96, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, create an account, or use any of our gaming and related services.
By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
Information We Collect
To provide a safe and reliable gaming experience, we may collect different types of information, including:
Personal Information
When you register or interact with our services, we may collect:
- Full name;
- Date of birth;
- Residential address;
- Email address;
- Mobile phone number;
- Identity verification documents;
- Payment and transaction details.
Technical Information
We may automatically collect certain technical data, such as:
- IP address;
- Device information;
- Browser type and version;
- Operating system;
- Website usage statistics;
- Login activity and session data.
Responsible Gaming Information
To comply with regulatory obligations and promote safer gambling practices, we may collect information related to account limits, self-exclusion requests, and gaming activity.
How We Use Your Information
Your information may be used for the following purposes:
- Creating and managing your account;
- Verifying your identity and age;
- Processing deposits and withdrawals;
- Preventing fraud, money laundering, and other unlawful activities;
- Providing customer support;
- Improving website performance and user experience;
- Sending service-related communications;
- Delivering promotional offers where permitted by law;
- Meeting legal and regulatory requirements.
We process personal information only when there is a legitimate business or legal reason to do so.
Marketing Communications
From time to time, Roo96 casino may send promotional messages regarding bonuses, special campaigns, new games, or platform updates.
You can opt out of marketing communications at any time by adjusting your account settings or following the unsubscribe instructions included in our emails. Opting out of marketing messages will not affect essential account-related communications.
Disclosure of Information
We do not sell or rent your personal information to third parties.
However, we may share information with:
- Payment service providers;
- Identity verification partners;
- Fraud prevention and security services;
- Technology and hosting providers;
- Professional advisers and auditors;
- Government agencies, regulators, or law enforcement bodies when legally required.
Any third-party partner receiving personal information is required to maintain appropriate security and confidentiality standards.
International Data Transfers
In some circumstances, your information may be processed or stored outside Australia. When this occurs, we take reasonable steps to ensure that personal data receives an appropriate level of protection consistent with applicable privacy laws and industry standards.
Data Security
Protecting customer information is a priority for Roo96.
We implement a range of technical and organisational safeguards, including:
- Encrypted data transmission;
- Secure server infrastructure;
- Access controls and authentication measures;
- Network monitoring and security testing;
- Internal procedures designed to prevent unauthorised access.
While we take reasonable measures to safeguard your information, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, taxation, anti-money laundering, and dispute resolution obligations.
Once information is no longer required, it is securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws.
Cookies and Similar Technologies
Our website uses cookies and related technologies to improve functionality and enhance your experience.
Cookies may be used to:
- Remember login preferences;
- Maintain account sessions;
- Analyse website traffic;
- Improve site performance;
- Personalise content and promotions.
Most web browsers allow you to manage or disable cookies through their settings. Please note that some website features may not function correctly if cookies are disabled.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information;
- Correct inaccurate or outdated information;
- Request deletion of certain personal data;
- Restrict or object to specific processing activities;
- Withdraw consent where consent forms the basis of processing;
- Request information about how your data is handled.
Requests will be reviewed and processed within a reasonable timeframe, subject to legal and regulatory requirements.
Third-Party Websites
Our platform may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security measures of those external sites. We encourage users to review the privacy policies of any website they visit.
Protection of Minors
The services provided by Roo96 are intended strictly for individuals aged 18 years or older. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a person under the legal gambling age, appropriate action will be taken to remove the data and restrict account access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.
Any updates will be published on this page, and continued use of the website after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our support team through the official contact channels available on the Roo96 website.
We will make reasonable efforts to respond promptly and address your concerns in accordance with applicable privacy regulations.